A password is a unique combination of characters while a PIN is a four-digit passcode set up by an admin user from Restaurant Manager. How to reset a POS user’s unique password or PINĪ POS user password or PIN can be used to open a user session on the Restaurant POS app. Log in with your admin email and updated admin password. To log out of the Restaurant POS app, from the User screen select Tools > Account > Account sign out. NOTE: After updating your admin password, you will need to sign in again on all iOS devices using the Lightspeed Restaurant POS app. NOTE: If you have a Liteserver and wish to reset your admin password, this can only be done if the Liteserver is online and has a stable internet connection. ![]() After selecting this button, you will be automatically redirected to to update your admin password. NOTE: If you’ve forgotten your admin password for connecting to Lightspeed Restaurant POS app, select the Change password button on the Invalid user credentials alert window (for version 7.38 of the Restaurant POS app and later). Log in to Restaurant Manager or the Restaurant POS app with your updated admin password.You will receive a confirmation message saying your password has been reset successfully. When you have entered a new admin password, select Reset on the bottom of the page.Please note that your admin password must contain 8 characters, including at least one upper, one lower, one special character and one digit. You will be redirected to a secure page to enter a new admin password.Select the Reset password now button from within the email body.Go to your admin email inbox and open the email from Lightspeed called Your Lightspeed Restaurant password reset link.Instructions to change your password will be sent to this admin email address. Once you’ve added your Lightspeed admin email address, select Submit.This is the same email used to sign up for Lightspeed Restaurant. You will be prompted to enter your admin email address.From the login page, select the Forgot password? link below the login credentials.Select Restaurant as the Lightspeed product type.Select Login on the top right of the page.If you forget the admin password, simply reset it by sending a password reset link to your admin email. Your admin email is the same email used to sign up with Lightspeed Restaurant. How to reset your admin passwordĪn admin email and password are used to sign in to your Lightspeed Restaurant account (both Manager and the POS app). For more information on resetting your password from, see How to reset your admin password below. If you’ve forgotten your admin password for connecting to Lightspeed Restaurant, select the Change password button on the Invalid user credentials alert window (for version 7.38 of the Restaurant POS app and later) or go to. ![]() ![]() Note that the username field must be the admin email used to sign up with Lightspeed Restaurant.Be careful to not add an extra space at the front or back of your admin login credentials.Note that passwords must contain 8 characters, including at least one upper, one lower, one special character and one digit.If the admin email and/or password are incorrect when logging in to the Restaurant POS app, you may receive an Invalid user credentials alert message. Note that your account must already be logged in to the Restaurant POS app (with your admin email and password) for POS users to then open a session with their user password or PIN. ![]() POS users can be assigned a unique password or PIN from Restaurant Manager and this is used to authenticate the POS user’s access to Lightspeed Restaurant. Since this email and password are used to access your Lightspeed Restaurant account, we call this your admin email and password.Ī POS user password or PIN can be used to open a user session on the Restaurant POS app. The email used to log in to Lightspeed Restaurant is the same email you used to sign up for Lightspeed Restaurant.
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